How I handle your details

This privacy policy explains how Tiverton Boiler Repairs collects, uses and stores any personal information provided when you contact the business.

Who we are

Tiverton Boiler Repairs is a sole trader business operating in Tiverton, Devon. The website is tivertonboilerrepairs.co.uk. Contact email: info@tivertonboilerrepairs.co.uk.

What information we collect

When you call — If you ring 01884 212409, your phone number may be visible on our phone's caller display. We do not record calls. If you leave a voicemail, we retain your message only for as long as it takes to respond to your enquiry.

When you email — If you contact us at info@tivertonboilerrepairs.co.uk, we receive and store your email address and the content of your message. This is retained only as long as necessary to handle your enquiry and any follow-up work.

Information you give us when booking a job — To carry out work at your property, we'll need your name, address, phone number and information about the heating system. This is used solely to carry out the job and maintain a service record (which you receive a copy of). We don't sell or share this information with third parties.

How we use your information

• To respond to your enquiry
• To arrange and carry out boiler servicing, repairs or other work you've requested
• To issue a written service record or landlord gas safety certificate where applicable
• To contact you about a follow-up if you've asked us to

We do not send marketing emails. We do not use your data for any purpose beyond the job you've contacted us about.

Legal basis for processing

We process your personal information on the basis of legitimate interest (responding to your enquiry) and, where work is carried out, for the performance of a contract between you and Tiverton Boiler Repairs.

How long we keep your information

Enquiries that don't result in a booking: deleted within 30 days.
Completed jobs: the service record and associated contact details are retained for a minimum of six years for tax and insurance purposes.

Your rights

Under UK GDPR, you have the right to: access the personal information we hold about you; ask us to correct inaccurate information; ask us to delete your information (subject to any legal retention obligations); object to processing in certain circumstances.

To exercise any of these rights, email info@tivertonboilerrepairs.co.uk.

Cookies and analytics

This website does not use cookies for tracking or advertising. If basic analytics are in use (such as page view counts), no personally identifiable information is collected.

Changes to this policy

If this policy changes, the updated version will be published at tivertonboilerrepairs.co.uk/privacy-policy/ with a revised date at the top.